Product Safety and Recall Policy
Effective Date: [Effective Date]
Last Updated: [Last Updated Date]
Marketplace Operator: [Full Legal Name of Daivavarna Operating Entity]
Business Address: [Business Address]
Contact: [Product Safety / Legal Email]
About This Policy
The Daivavarna Product Safety and Recall Policy establishes requirements concerning Product safety, dangerous defects, contamination, safety complaints, traceability, corrective action, recalls, Customer notification, and Marketplace enforcement.
Daivavarna is a curated multi-vendor Marketplace. Except where expressly stated otherwise, Products are offered by independent Vendors who remain responsible for the design, sourcing, manufacture, preparation, labeling, packaging, safety, legality, and performance of the Products they offer.
Daivavarna may nevertheless review Products, impose safety requirements, suspend Listings, request evidence, hold Vendor proceeds, contact affected Customers, facilitate refunds, require corrective action, or take other appropriate measures where Product-safety concerns arise.
Marketplace approval of a Vendor, category, or Product does not constitute a guarantee, certification, laboratory approval, governmental authorization, or representation by Daivavarna that a Product is safe for every person, use, destination, or circumstance.
Nothing in this Policy limits any Product-safety, consumer-protection, recall, reporting, or other obligation that cannot lawfully be waived.
1. GENERAL VENDOR SAFETY RESPONSIBILITY
1.1 Vendor Responsibility
Each Vendor is responsible for ensuring that Products offered through Daivavarna are reasonably safe for their intended, ordinary, and represented uses.
1.2 Legal Compliance
Vendors must comply with all Product-safety, labeling, packaging, warning, testing, manufacturing, food-safety, consumer-protection, import, export, and other requirements applicable to their Products.
1.3 Continuing Responsibility
Vendor responsibility continues after a Product is listed, sold, delivered, or paid out.
A Vendor who later discovers a material safety problem must act promptly in accordance with this Policy.
1.4 No Transfer of Responsibility
Daivavarna’s review, approval, moderation, or publication of a Listing does not transfer the Vendor’s Product-safety responsibility to Daivavarna.
2. SAFE DESIGN, MATERIALS AND CONSTRUCTION
2.1 Product Integrity
Products must be reasonably designed and constructed for the uses represented in the Listing.
2.2 Materials
A Vendor shall not knowingly use unlawful, dangerously contaminated, materially unsafe, or deceptively described materials.
2.3 Structural Safety
Furniture, shelves, altars, stands, swings, storage Products, children’s Products, hanging Products, and other structural items must be reasonably suitable for their represented load, installation, and use.
2.4 Sharp, Breakable or Hazardous Components
Products containing sharp edges, fragile components, hot surfaces, flame, small parts, choking hazards, or other foreseeable risks must be appropriately designed, described, packaged, and warned where necessary.
3. SAFETY INFORMATION AND WARNINGS
3.1 Required Information
Where reasonably necessary, Vendors shall provide appropriate safety information, instructions, warnings, age restrictions, use limitations, ingredient information, allergen information, storage requirements, or care instructions.
3.2 Clear Presentation
Safety information must not be intentionally hidden, misleading, or obscured by marketing language.
3.3 Language
Where Applicable Law requires safety information in a particular language or format, the Vendor is responsible for compliance.
3.4 No Contradictory Claims
A Vendor shall not provide a warning in one part of a Listing while making contradictory safety claims elsewhere.
4. HIGHER-RISK PRODUCTS
Daivavarna may require additional review, documentation, approval, testing, or other safeguards for Products presenting increased safety or regulatory risk.
Higher-risk Products may include food, ingestibles, Ayurveda Products, topical Products, children’s Products, flame-related Products, food-contact Products, structural Products, fragile Products, Products involving restricted natural materials, or other Products identified by Daivavarna.
Approval may be required at the individual Product level even where the Vendor and category are already approved.
5. ELECTRICAL, ELECTRONIC AND BATTERY-POWERED PRODUCTS
5.1 Launch Restriction
Electrical, electronic, rechargeable, plug-in, powered, and battery-operated Products are prohibited at Daivavarna’s initial launch unless Daivavarna later establishes a specialized approval program.
5.2 Safety Reasons
This restriction is intended to reduce risks involving fire, overheating, electrical shock, chargers, wiring, battery failure, voltage incompatibility, plugs, certification, testing, and international electrical standards.
5.3 No Automatic Exception
A Product is not automatically eligible merely because it is low voltage, USB-powered, rechargeable, handmade, or marketed as traditional.
5.4 Future Programs
Daivavarna may later permit limited electrical Products subject to certification, testing, manufacturer information, country-specific approval, insurance, or other safety requirements.
6. FOOD SAFETY
6.1 Safe Food Requirement
Food offered through Daivavarna must be lawfully prepared, packaged, stored, transported, and sold.
6.2 Contamination
Food that is adulterated, contaminated, spoiled, unsafe, unlawfully prepared, or materially mislabeled is prohibited.
6.3 Temperature Control
Where a Product requires refrigeration, freezing, insulated packaging, rapid delivery, or other temperature control, the Vendor must use an appropriate method.
6.4 Allergens and Ingredients
Where legally required or reasonably necessary for Customer safety, Vendors must provide ingredient and allergen information.
6.5 Sattvic Standards
Food Products must also comply with the Sattvic Foods Supplemental Terms where applicable.
7. SATTVIC FOOD SAFETY
A Product’s eligibility under Daivavarna’s Sattvic standard does not replace ordinary food-safety requirements.
A Product may satisfy the Sattvic ingredient standard but still be prohibited if contaminated, spoiled, unlawfully prepared, materially mislabeled, or otherwise unsafe.
Vendors must maintain appropriate sanitation, storage, packaging, and handling practices.
8. FARM AND AGRICULTURAL PRODUCTS
8.1 Safe Agricultural Products
Farm Products must be lawfully produced, handled, harvested, packed, and sold.
8.2 Agricultural Inputs
Vendors shall not make materially false claims regarding pesticide, fertilizer, natural-farming, or organic practices.
8.3 Contamination
Produce contaminated by prohibited chemicals, pathogens, unsafe water, unlawful residues, or other dangerous substances may be restricted or removed.
8.4 Plants and Seeds
Plants, seeds, soil-containing Products, and other biological materials may be subject to plant-health, quarantine, import, export, or invasive-species requirements.
9. AYURVEDA PRODUCT SAFETY
9.1 General Standard
Ayurveda Products must be safe, lawfully offered, appropriately labeled, and compliant with applicable category requirements.
9.2 Ingredients
Vendors must provide sufficiently complete ingredient information where required.
9.3 Contaminants
Products containing unsafe levels of heavy metals, adulterants, pharmaceuticals, toxins, pathogens, or other dangerous contaminants are prohibited.
9.4 Testing
Daivavarna may require laboratory testing or other evidence for higher-risk Ayurveda Products.
9.5 Health Claims
Unsafe or unlawful medical claims may result in Product removal regardless of the Product’s physical composition.
10. BODY-USE AND PERSONAL-CARE PRODUCTS
Topical, cosmetic-like, herbal, oral-care, personal-care, massage, oil, powder, and similar body-use Products may be subject to enhanced ingredient, contamination, labeling, packaging, and safety review.
A Vendor shall not market a Product for body use where the Product is not reasonably suitable or lawful for that intended use.
11. CHILDREN’S PRODUCTS
11.1 Additional Review
Products intended for infants or children may require additional safety review.
11.2 Risks
Relevant risks may include choking, strangulation, entrapment, sharp edges, structural failure, chemical exposure, flammability, small parts, cords, magnets, batteries, paint, coatings, and other hazards.
11.3 Documentation
Daivavarna may request testing, certification, age-grading information, manufacturer information, or other documentation.
11.4 Restriction
Daivavarna may prohibit particular children’s Products during initial Marketplace operation where the compliance burden or risk cannot reasonably be managed.
12. FLAME, HEAT AND BURN-RELATED PRODUCTS
12.1 Applicable Products
Candles, diyas, incense holders, camphor holders, oil lamps, stove-related Products, cooking vessels, heat-resistant Products, and similar goods may present burn or fire risks.
12.2 Design
Such Products must be reasonably suitable for the use represented.
12.3 Warnings
Vendors should provide reasonable warnings regarding flame, heat, ventilation, hot surfaces, supervision, placement, or other relevant risks where necessary.
12.4 Combustible Materials
A Vendor shall not deceptively market a Product as flame-safe, fireproof, heatproof, or similar without a reasonable basis.
13. FOOD-CONTACT PRODUCTS
Products represented for cooking, drinking, serving, food preparation, or food storage must be reasonably suitable for their represented food-contact use.
A decorative Product shall not be represented as food-safe without an appropriate basis.
Vendors must comply with applicable material, coating, contamination, lead, heavy-metal, and other safety requirements.
14. COOKWARE AND TRADITIONAL UTENSILS
Traditional cookware and utensils, including terracotta, clay, brass, bronze, copper, iron, stone, wood, and similar materials, must be accurately described.
Where seasoning, preparation, lining, care, cleaning, or restricted use is necessary for safe use, Vendors should provide appropriate instructions.
Claims that a material is inherently therapeutic, non-toxic, medically beneficial, or safer than all alternatives must not be materially misleading.
15. FURNITURE AND STRUCTURAL PRODUCTS
15.1 Stability
Furniture and structural Products must be reasonably stable for their intended use.
15.2 Assembly
Where assembly is required, instructions should be sufficiently clear for ordinary safe assembly.
15.3 Anchoring
Where anchoring or securing is reasonably necessary to prevent tipping or collapse, the Vendor should disclose that requirement.
15.4 Weight Limits
Where a Product has a material load limitation, the Vendor should provide an appropriate weight or use limit where reasonably necessary.
16. HANDMADE PRODUCTS
Handmade status does not exempt a Product from safety requirements.
Reasonable handmade variation may be acceptable, but variation must not create dangerous inconsistency in structure, material, finish, chemical exposure, sharp edges, or other safety characteristics.
17. DEITY WORSHIP AND DEVOTIONAL PRODUCTS
Devotional Products remain subject to ordinary Product-safety requirements.
Products involving flame, incense, oils, lamps, hanging structures, small parts, natural materials, or fire-sensitive environments may require additional precautions.
A sacred or devotional purpose does not exempt a Product from safety standards.
18. PRODUCT LABELING
Where legally required, Products must contain accurate labels concerning ingredients, warnings, manufacturer or responsible-party information, country of origin, batch information, net quantity, expiration, storage, or other required information.
A Vendor shall not remove or conceal safety information required by law.
19. EXPIRATION AND SHELF LIFE
Food, Ayurveda Products, body-use Products, and other Products with a meaningful expiration, best-use, preparation, or shelf-life period must be represented accurately.
A Vendor shall not knowingly sell expired Products where such sale would be unsafe or unlawful.
20. BATCH, LOT AND TRACEABILITY INFORMATION
Daivavarna may require Vendors to maintain reasonable information identifying relevant batches, lots, production dates, suppliers, ingredients, or shipments.
Traceability requirements may be stronger for food, Ayurveda Products, ingestibles, body-use Products, children’s Products, or other higher-risk Products.
21. SUPPLIER INFORMATION
A Vendor may be required to maintain or provide reasonable supplier information where necessary to investigate authenticity, safety, ingredients, contamination, or recall issues.
A Vendor shall not knowingly conceal the actual source of a Product during a serious safety investigation.
22. VENDOR DUTY TO MONITOR SAFETY
Vendors are expected to remain reasonably aware of safety information concerning Products they continue to sell.
This may include manufacturer notices, supplier warnings, regulator notices, recalls, contamination reports, or other relevant information.
A Vendor shall not knowingly continue selling a Product after learning of a serious unresolved safety problem.
23. CUSTOMER SAFETY REPORTS
Customers may report Product-safety concerns to Daivavarna.
Reports may involve injury, illness, fire, overheating, contamination, structural failure, allergic reaction, choking, Product breakage, unsafe ingredients, misleading warnings, or other safety concerns.
Daivavarna may review the report and request additional information.
24. INFORMATION DAIVAVARNA MAY REQUEST
Depending upon the issue, Daivavarna may request:
Product photographs;
packaging photographs;
ingredient labels;
batch or lot numbers;
Order information;
manufacturing information;
supplier information;
laboratory reports;
certificates;
medical or incident information voluntarily and appropriately provided by the Customer;
Product instructions;
shipping records;
or other information reasonably relevant to the safety concern.
25. SERIOUS INCIDENTS
A serious Product incident may include death, hospitalization, serious injury, significant poisoning, fire, major contamination, serious allergic reaction, dangerous structural failure, or another substantial safety event.
Daivavarna may prioritize such reports and take immediate protective action.
26. VENDOR DUTY TO REPORT SAFETY ISSUES
A Vendor shall promptly notify Daivavarna if the Vendor becomes aware of a material safety concern affecting Products offered through the Marketplace.
This includes a relevant recall, contamination event, dangerous defect, regulator notice, serious supplier warning, or material manufacturing problem.
27. NO CONCEALMENT OF SAFETY PROBLEMS
A Vendor shall not knowingly conceal a serious safety defect, destroy relevant evidence, change a Listing to disguise the issue, silently replace affected inventory, or continue selling a Product without addressing a known serious risk.
Such conduct may result in immediate suspension or termination.
28. IMMEDIATE LISTING SUSPENSION
Daivavarna may immediately suspend or hide a Product where credible information raises a serious safety concern.
Temporary suspension does not necessarily constitute a final determination that the Product is unsafe.
The Product may remain unavailable while the issue is investigated.
29. PRODUCT INVESTIGATION
Daivavarna may review available evidence from Customers, Vendors, manufacturers, suppliers, laboratories, carriers, public authorities, or other relevant sources.
Daivavarna may request additional testing, documentation, explanation, correction, or Product samples where appropriate and lawful.
30. MARKETPLACE SAFETY DECISION
For purposes of Marketplace participation, Daivavarna may determine whether a Product may continue to be listed, requires correction, must be restricted, or should be removed.
A Marketplace safety decision does not replace a determination by a competent regulatory or judicial authority where such authority has jurisdiction.
31. CORRECTIVE ACTION
Where a safety issue can reasonably be corrected, Daivavarna may require measures such as:
updated warnings;
corrected labels;
replacement packaging;
improved instructions;
removal of affected batches;
Product replacement;
repair;
refund;
additional testing;
Vendor retraining;
or another reasonable corrective measure.
32. PRODUCT RECALLS
32.1 General Requirement
Where a Product is subject to a mandatory recall or other legally required corrective action, the Vendor must comply promptly.
32.2 Voluntary Recall
A Vendor may initiate a voluntary recall where credible evidence indicates a material safety concern even if no government recall has yet been issued.
32.3 Daivavarna-Initiated Marketplace Action
Daivavarna may initiate Marketplace-level recall procedures where reasonably necessary to protect Customers or comply with law.
33. SALES SUSPENSION DURING RECALL
Affected Products must not continue to be sold during an applicable recall or unresolved serious safety action.
A Vendor shall not create a new Listing for the same affected Product to evade a recall restriction.
34. IDENTIFYING AFFECTED CUSTOMERS
Daivavarna may use Order and transaction records to identify Customers who purchased an affected Product.
Vendors authorize reasonable use of transaction information for Product-safety and recall purposes.
35. CUSTOMER RECALL NOTIFICATION
Daivavarna or the Vendor may contact affected Customers with information concerning:
the Product involved;
the nature of the safety concern;
affected batches or dates;
recommended precautions;
return instructions;
disposal instructions;
repair;
replacement;
refund;
or other corrective action.
36. CUSTOMER COMMUNICATION DURING A RECALL
Safety communications must be accurate and should not materially minimize a known serious risk.
A Vendor shall not pressure Customers to ignore a recall, continue using an affected Product, or withhold a legitimate safety report.
37. RETURN OF UNSAFE PRODUCTS
A Customer may be instructed not to return an unsafe Product where shipment, transportation, or handling could create additional danger.
This may apply to contaminated food, leaking Products, dangerous chemicals, damaged batteries if ever permitted in the future, or other hazardous Products.
Alternative instructions may include disposal, destruction, isolation, repair, or collection by an appropriate party.
38. DESTRUCTION OR DISPOSAL
Where disposal or destruction is required, Daivavarna or the Vendor may request reasonable evidence that the affected Product has been disposed of where such evidence is appropriate and lawful.
Customers should not be instructed to dispose of a Product in a manner that itself violates safety or environmental requirements.
39. REPAIR AND REPLACEMENT
Where repair or replacement is an appropriate safety remedy, the replacement or repaired Product must itself satisfy applicable safety requirements.
A Vendor shall not replace an unsafe Product with another Product subject to the same unresolved defect.
40. REFUNDS FOR SAFETY ISSUES
A qualifying Product-safety problem may result in a full or partial refund in accordance with the Returns, Refunds and Cancellation Policy and Applicable Law.
Daivavarna may issue a qualifying refund for a Daivavarna-Processed Transaction where available evidence supports the remedy.
41. VENDOR FINANCIAL RESPONSIBILITY
Vendor proceeds associated with affected Products may be held, reserved, offset, or recovered as permitted under the Fees and Vendor Payouts Policy.
A Vendor’s proceeds having already been paid out does not automatically eliminate the Vendor’s financial responsibility for a valid safety-related refund or recall obligation.
42. RECALL COSTS
To the extent permitted by Applicable Law and the applicable agreements, Vendors may be responsible for reasonable costs arising from Products they supplied, including replacement, return, disposal, Customer refunds, shipping, corrective action, or other recall-related costs.
Allocation may depend upon the circumstances and responsible party.
43. REGULATORY REPORTING
Vendors remain responsible for making Product-safety or recall reports required of them by Applicable Law.
Daivavarna may also make reports, preserve information, or cooperate with authorities where legally required or reasonably appropriate.
44. GOVERNMENT AND REGULATORY COOPERATION
Daivavarna may cooperate with competent governmental, consumer-protection, customs, health, food-safety, Product-safety, or law-enforcement authorities.
Cooperation may include preserving records, removing Listings, communicating safety information, or providing information where legally authorized or required.
45. IMPORTED PRODUCTS
A Vendor importing Products for resale must ensure that applicable Product-safety, labeling, warning, documentation, and import requirements are satisfied.
The fact that a Product is lawfully sold in its country of origin does not necessarily establish that it complies with the laws of the destination country.
46. THIRD-PARTY BRANDS AND COMMERCIAL PRODUCTS
Where Daivavarna permits commercial branded Products, the Vendor remains responsible for ensuring lawful sourcing and reasonable Product authenticity.
A Vendor who becomes aware of a manufacturer recall or significant safety notice concerning a Product sold through Daivavarna must act promptly.
47. HOMEMADE PRODUCTS
Homemade, small-batch, artisan, farm-produced, or traditionally prepared Products are not exempt from applicable safety requirements.
A Product’s homemade character may require additional care concerning ingredients, sanitation, labeling, batch records, storage, testing, or other safety considerations.
48. TESTING AND DOCUMENTATION
Daivavarna may require laboratory tests, certificates, manufacturer declarations, supplier records, ingredient documentation, Product specifications, safety reports, or other evidence where appropriate to the Product’s risk.
Submitting fabricated or altered testing documentation is a serious violation.
49. FALSE SAFETY CERTIFICATIONS
A Vendor shall not falsely claim that a Product is:
government approved;
laboratory tested;
certified non-toxic;
child safe;
food safe;
medical grade;
fireproof;
lead free;
heavy-metal free;
clinically proven;
hypoallergenic;
or otherwise certified or tested without a reasonable factual basis.
50. SAFETY CLAIMS IN LISTINGS
Broad claims such as “100% safe,” “completely non-toxic,” “risk-free,” or similar absolute safety representations should not be used where they are misleading or cannot reasonably be supported.
Traditional materials or natural ingredients are not automatically risk-free merely because they are natural.
51. RECORD PRESERVATION
A Vendor shall preserve records reasonably relevant to an active serious Product-safety or recall investigation.
A Vendor shall not intentionally destroy, alter, fabricate, or conceal material records in order to obstruct an investigation.
52. CUSTOMER RESPONSIBILITY
Customers should use Products according to reasonable instructions, warnings, age restrictions, storage guidance, and intended-use limitations.
Customer misuse may be relevant to a particular claim.
However, Customer misuse does not automatically excuse a separate Product defect or misleading safety representation.
53. ADVERSE REACTION REPORTS
A report of an adverse reaction does not automatically establish that a Product caused the reported condition.
Daivavarna may nevertheless investigate credible reports, particularly where multiple similar incidents, contamination, ingredient concerns, or serious outcomes are involved.
54. CONFIDENTIALITY AND PRIVACY
Product-safety investigations may involve Customer, Vendor, health, transaction, or supplier information.
Daivavarna will handle Personal Information in accordance with the Privacy Policy and Applicable Law.
Daivavarna may disclose information where legally required or reasonably necessary for a lawful safety or recall function.
55. REPEATED SAFETY FAILURES
Repeated Product-safety violations, serious negligence, concealment of safety concerns, refusal to cooperate with recalls, fabricated documentation, or continued sale of unsafe Products may result in category suspension, payment restrictions, Vendor suspension, or termination.
56. SERIOUS OR INTENTIONAL VIOLATIONS
Daivavarna may take immediate action where a Vendor knowingly sells a dangerously unsafe Product, conceals serious defects, falsifies safety documents, ignores a mandatory recall, or otherwise creates a substantial risk to Customers.
57. MARKETPLACE ENFORCEMENT OPTIONS
Depending upon the circumstances, Daivavarna may:
suspend or remove Listings;
require Product correction;
require testing or documentation;
restrict a category;
hold Vendor proceeds;
establish a reserve;
issue qualifying Customer refunds;
notify affected Customers;
require recall cooperation;
limit international shipping;
suspend Vendor privileges;
or terminate a Vendor account.
The action selected may depend upon seriousness, evidence, Customer impact, recurrence, Vendor cooperation, intent, and Applicable Law.
58. NO GUARANTEE OF CONTINUED PRODUCT ELIGIBILITY
A Product approved at one time may later become restricted where new safety information, legal requirements, recalls, testing results, or Marketplace experience indicate additional risk.
Daivavarna may change Product eligibility prospectively where necessary.
59. RELATIONSHIP TO OTHER POLICIES
This Policy should be read together with the:
General Vendor Terms and Seller Agreement;
Returns, Refunds and Cancellation Policy;
Shipping, Delivery, Local Pickup and International Orders Policy;
Prohibited and Restricted Products, Services and Activities Policy;
Fees and Vendor Payouts Policy;
Privacy Policy;
and applicable Supplemental Category Terms.
Where a more specific safety requirement applies to a particular category, the more specific requirement ordinarily controls.
60. CHANGES TO THIS POLICY
Daivavarna may update this Product Safety and Recall Policy prospectively as Marketplace categories, legal requirements, Product-safety standards, regulatory expectations, or operational practices evolve.
Material changes may be communicated where required by Applicable Law or the applicable Vendor agreements.
61. CONTACT
Customers, Vendors, manufacturers, or other persons may report a Product-safety concern through the appropriate Daivavarna channel.
Product Safety Reports: [Product Safety Email or Form]
Customer Support: [Customer Support Email]
Vendor Support: [Vendor Support Email]
Legal: [Legal Email]
For an urgent situation involving immediate danger, injury, poisoning, fire, or another emergency, users should contact the appropriate emergency, medical, poison-control, fire, or governmental authority rather than relying solely upon Marketplace messaging.
62. VENDOR ACKNOWLEDGMENT
By offering Products through Daivavarna, the Vendor acknowledges that Product safety remains the Vendor’s responsibility and that Marketplace approval does not constitute a safety certification or transfer of liability.
The Vendor agrees to promptly disclose known serious safety concerns, cooperate with legitimate Product investigations and recalls, preserve relevant information, stop selling affected Products when required, and provide reasonable corrective remedies.
The Vendor further acknowledges that Daivavarna may remove Products, suspend Listings, hold funds, notify Customers, facilitate refunds, require corrective action, restrict categories, or take other reasonable measures where necessary to address Product-safety risk or comply with Applicable Law.
Nothing in this Policy excludes or limits any obligation or liability that cannot lawfully be waived.